1. choose your professional devpt reading carefully. blogs like this lack substance and will only waste your time.
2. fact: librarians know everything. but if you don't know the answer to a patron's question, just make it up. no big deal. a la wikipedia.
3. read books. every minute you spend in the blogosphere means less time you will have for Doesteyevsky. based on this theory i couldve read crime and punishment 10 times over, yet I havent read it once, and I know I should have.
4. understand that the customer is always right. except when they are wrong and you know it and they know it.
5. successful librarians know 'the secret'.
6. a sunny and cheerful disposition goes a long way
